BE-Trans on auto-pilot with Managed Services

The Be-Trans and VanRoey success story takes us back to 2011. Bert Vranckx, owner and manager explains: "Before, we worked with a company that had only one IT person to manage our ICT infrastructure. Moreover, he only came from the Netherlands to Belgium a few days a month. As soon as we faced urgent problems, that Netherlands-Belgium distance became a disruptive factor. It was high time for a local player who could respond quickly to support our growth and ensure continuity.

Our ERP supplier managed to tell us that VanRoey was expanding in Geel. We contacted them, the click was there and in 2012 we joined forces."

All managed

In December 2015, we gave Be-Trans our Managed Services proposed, a collection of services designed to remove all ICT-related headaches from organisations. From then on, the company went All-In:

"We have long relied on VanRoey for a wide variety of services. From advice to monitoring, from procurement to recovery... For us, ICT is no longer a concern, we know that experts deal with it, and we couldn't possibly do it better ourselves. Even if we were to employ a permanent IT person, he or she could not possibly offer as much ready knowledge, experience and availability as a team of certified experts. Those white ravens don't exist. When VanRoey suggested we join their Managed Services agreement, the sum was quickly made for us. From now on, all separate services fell under one contract with one transparent and predictable invoice."

For Be-Trans, managed services means that…

• VanRoey proactively manages critical infrastructure. Immediate action is taken when a serious incident threatens to occur in order to avoid costly downtime.
• An engineer on site on a regular basis a structured health check with recommendations for an optimal environment.
• One service manager zooms in on all the hours worked and provides expert advice to provide ad hoc support as much as possible. avoid.
• Every 3 years one roadmap is made up: IT supports business objectives and what does it take to do this?
• In addition, Be-Trans can Every day, 24/7 with 4h response time, counting on VanRoey. "Indeed, even on Christmas Eve we are allowed to bother you (laughs). Look, organisations sometimes don't realise it, but many rely almost 100% on the operation of their ICT. You can't do without it anymore and at Be-Trans that's no different."

"Unfortunately, most companies still see ICT as a 'necessary evil' because it is occasionally shows curesEspecially because it has continued to grow over the years without a concrete strategy. From a certain complexity of the park, you run into limits and problems that you can no longer solve without experts.

Carefree result

"Instead of being a full-time ICT specialist, we now have endless expertise, experience and knowledge of our environment at our disposal... at any time of the day, just one phone number away.

But it goes even further thanks to comprehensive monitoring: when a hard disk threatens to fail, memory errors, computing power or server temperatures reach critical levels, the VanRoey team can see this in real time and -with our approval- proactive action is taken. Problems are thus nipped in the bud. I would rather pay for a new disk or extra memory than have my business blocked for half a day due to downtime. VanRoey always informs us about the nature of the problem, the possible consequences and what we should do best."