VanRoey » Expertise Services

Expertise Services

Count on us when & where your organisation needs it

With numerous Level 3 specialists on board, VanRoey is an ideal partner to assist your IT department with specific challenges and in emergency situations. 'Expertise Services' brings the following benefits:

Experts visit regularly for proactive interventions & advice
A service manager monitors & analyses issues and tickets
Option on a 24/7 hotline to Level 3 specialists with SLA (!)
Option to call in our experts if you are short of knowledge or hands

Who is 'Expertise Services' designed for?

count on our knowledge & help when needed

You have a own IT department & environment and want to stay in control

But, you want to be able to appeal external advice from experienced profiles

Sometimes you come lack of knowledge or experts and want to rely on the expertise of Level 3 specialists who know your IT environment

You want to 24/7 on direct support of sr specialists can count on

War on talent

Finding and keeping the right IT profiles is not simple. Moreover, managing an environment is very complex. Therefore, you cannot expect your IT department to have all the knowledge and to be available 24/7.

What is our action plan?

IN THIS WE ARE UNIQUE IN THE MARKET(!)

1. Intake interview

During an in-depth analysis, we get to know your environment and determine how and where we can improve your be able to structurally support organisation; possibly followed by a few minor necessary interventions.

2. Price discussion

A price per month is then determined depending on the number of estimated interventions by our experts and necessary supporting the service manager.

Option: 24/7 Level 3 hotline

Do our experts visit more than 4 times a year?
Then you get the option to also 24/7 to be able to count on support!

You will get a certified Level 3 specialist on the line immediately and always in emergencies, in the following categories:

SR Fortinet Engineer

SR Networking Specialist

SR Server & storage specialist

SR Microsoft Cloud & AD expert

SR All-round profile

SR Dynamics 365 Business Central & Customer Engagement profile

Your IT department can count on us

Knowledge or hands short? Need advice or a solid challenge? Troubled by sudden breakdowns?
Rest assured. 24/7, you are just a phone call away from IT profiles with the highest possible certification and tons of experience in diverse environments.

... We cannot underline enough the contribution of their certified experts such as Kevin & Els, both Fortinet NSE8 (the highest possible certification, nvdr). Being able to call on their knowledge is invaluable ... Read the case study...

After a fibre-optic cable was damaged, operations were compromised. In less than 24h after initial contact, we managed to provide the necessary hardware and deliver a fully functioning beam link. A great example of teamwork! Read the case study...

With VanRoey.be, we have found the IT partner we were looking for. The initiation and installation of each project is done by VanRoey.be technicians. But through solid documentation & training, my people can do further management & first-line support themselves. But with that peace of mind that if we don't know it ourselves, we can call on VanRoey.be's specialists at any time. I have already worked with many companies, but VanRoey.be's approach is truly unique. Read the case study...

Want to know more about Expertise Services?

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Which Service formula(s) do you prefer?

	Expertise Services	Managed Services
	Rest assured: count on VanRoey experts. As a sparring partner + Level-3 support (in direction)	VanRoey manages chosen vertical(s), for complete unburdening!
Our Sr. Level 2/3 engineers	24/7 L3 support available Options: Security / Server & Storage / Networking / Microsoft cloud & AD / Dynamics 365 / IT Generalist	Take care of your chosen verticals 24/7
Support	Always in control	Included for all incidents at chosen verticals
Monitoring & Follow-up Alerts	Your (or us in direction)	100% VanRoey your environment becomes 'read-only'. Note: changes always by mutual agreement, in direction.
Patching
Changes
Visit Service Manager + Specialist	At least 4 times a year (tbd)	On a regular basis
End-user support	For example, a First Line Support Engineer can visit on a regular basis to assist end users.	If verticals 'Managed Microsoft 365' + 'Managed End-User Support' are selected, tickets from your end-users will also be included within SLA.
SLA in case of incidents	24/7 with 4h* or 1u response time	Office hours with 4h* reaction time Option 24/7 4h* or 1h response time (to be chosen for critical verticals)
Rate	Fixed monthly base amount supplemented by support in direction	Fixed monthly all-inclusive amount for proactive management of your environment. Excluding changes.
	Yes, you can combine different formulas! e.g. L1 first-line onsite support in Expertise, and managing your infrastructure in Managed. (* 4h is the absolute maximum. The reality is that tickets are usually absorbed much faster).

"Most organisations pay much less than one month's salary for perfecting as well as complete outsourcing of multiple verticals! In this tight labour market, that gives you room to deploy your own IT department on strategic interventions. You get tremendous value for money, so be sure to ask for a quote!"

"Not every organisation can or wants to outsource management completely. That is why we have also launched 'Co-Managed' Services. A formula where -in consultation with our engineers- you can still make changes yourself, or deviate from timings and maintenance windows."

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